Frequently Asked Questions

Vessel Accessibility

Due to Coast Guard requirements such as raised threshold on all doorways, we are not handicap accessible. That said, we have helped many folks pre-board to make it work with their families. Some mobility is required or the ability for someone in your group to assist or carry the person on-board. For instances like this we can use your foldable wheelchair down to the dock and then the guest would have either walk up our boarding ramp or be assisted/carried into the cabin. There are many windows throughout the cabin and our captains work hard at positioning the boat on his/her side so that they can see the wildlife from their seat. If you have a guest that falls into this category, please contact the office ahead of time so that we may arrange pre-boarding for your family.

Our Whale Watch Guarantee

The Salish Sea is home to an astonishing variety of whales, including orcas, humpbacks, gray whales, and minke whales. With thousands of departures over 39 years, our local knowledge is unmatched. As a result, our success rate is the best in the industry. If you don’t see whales on your whale watching tour, we will gladly give you a voucher for a cruise on a later date – no questions, no hassles, no expiration. Guarantee is not valid for split trips, specific whale species, or cash back.

Service Animals and Pets

Pets of any kind are not allowed on our vessels, including emotional support animals. The American Disabilities Act (ADA) defines a service animal as any guide dog, signal dog, or another dog individually trained to work or perform tasks for an individual with a disability, who if asked, must be able to describe the specific task performed or work done by the animal. The work done or tasks performed by the service animal must be directly related to the handler’s disability. If you have a service animal, please call our office at 360-385-5288 when making your reservation.